For BLC Client:

• Download the nomad app from the Play Store or Apple App Store.
• Start by opening the application and tap on “Continue as BLC Client”
• Fill your mobile number and complete your existing BLC User Info
• Check, agree on the requested documents and continue
• To verify your mobile number, enter the OTP received by SMS
• Choose a strong passcode and confirm it
• You can enable biometrics to log in instantly and securely when you open the application
• To verify your email, enter the OTP received to your inbox
• Complete adding your personal info and full residence address as requested.
• Complete adding your personal finance and full professional address as requested.
• You will receive an OTP through SMS and email to complete the e-signature.
• Your profile will be pending for approval; it will take up to 24 hours.
• After receiving the approval email, Login by entering your Mobile Number and passcode

For non BLC Client:

• Download the nomad app from the Play Store or Apple App Store.
• Start by opening the application and tap on “Create Account”
• Tap on “ I’m Ready”
• Check, agree on the requirements and continue
• Fill your mobile number and continue
• To verify your mobile number, enter to OTP received by SMS
• Choose a strong passcode and confirm it
• You can enable biometrics to log in instantly and securely when you open the application
• Fill your email and continue
• To verify your email, enter the OTP received to your inbox
• Tap on “I’m ready” to complete the steps to open the account
• Select the identity document that you will scan
• Scan your document then take a selfie
• Complete adding your personal info and full residence address as requested.
• Complete adding your personal finance and full professional address as requested.
• You will receive an OTP through SMS and email to complete the e-signature.
• Your profile will be pending for approval; it will take up to 24 hours.
• After receiving the approval email, Login by entering your Mobile Number and passcode

You only need your National Lebanese ID card or your Lebanese passport.

Registration usually takes around 5 minutes, depending on how quickly your identity information is verified.

Yes, you continue from where you left, after reaching the step of setting your email.

To transfer money, you have 2 options:

1. Tap on the “Transfers” → “Account Transfer” →”Select Account” you wish to transfer from
2. Choose “Send” under the account currency you wish to transfer from

And then continue with the same following steps:

• Enter the amount to be transferred
• Choose the beneficiary (contact list), the name is automatically generated
• Enter the transfer reason (optional)
• Review the transaction summary
• Confirm request

The receiver will receive an in-app notification and can accept or reject the transfer.

Yes, select the account currency and tap on “Transactions: See All” to view the transactions made.

You can request money from another nomad user through mobile number or QR code generated in the application

Their mobile number:

• Tap on “Top Up”
• Choose “Money Request”
• Select “Via Mobile Number”
• Enter the amount
• Choose mobile number from the contact list
• Type the reason and continue
• Review the transaction summary
• Confirm request

A QR code generated in the application

• Tap on “Top Up”
• Choose “Money Request”
• Select “Via QR Code”
• Enter the amount
• Type the reason
• Tap on “Generate QR code”
• Review the transaction summary
• Scan or share the QR Code with the desired contact

You can add money through

Fresh cards:

• Choose “USD” or “LBP” account
• Tap on “Top Up” in the quick actions menu
• Select “Card”
• Enter the amount and continue
• Confirm the top up notification
• Fill the information related to the card & tap on “Pay” to proceed
• Confirm Top-Up
• The operation will be processed and the account will be loaded

BLC Bank counters:

• Tap on “Top up”
• Select “Agent”
• Tap “nomad”
• Fill the amount and submit
• Review summary and confirm (biometrics required)
• A Code will be generated to be provided to the Agent when you visit BLC Bank Branch

Approach any BLC Bank Branch and provide the Agent with your mobile number, generated code and an identity card

To note cash-in requests will be cancelled if not performed within 24 hours.

Nomad virtual or physical card:

• Tap on “Cards”
• Choose “Top-up account from card” in Manage Cards
• Enter the amount and provide a reason for the request (Optional) and continue
• Review the transaction summary and confirm / or edit in case of change
• Enter the verification code received by SMS
• Your account will be successfully loaded

Yes, you can refill your account by any fresh Bank Cards.

Yes, you can cancel a request to send or receive money

• Tap on Transfers
• Select “Requests”
• Choose the request from the “Outgoing” screen
• Tap delete

Yes, you can remind a nomad user of a transfer request

• Tap on Transfers
• Select “Requests”
• Choose the request from the “Outgoing” screen
• Tap remind

The receiver follows below steps when getting the in-app notification & SMS

• Tap on Transfers
• Select “Requests”
• Choose the request from the “Incoming” screen
• Accept or reject the request
• Biometrics required or Enter the passcode and submit

Yes you can, follow below steps:

• Tap on Transfers
• Select “Scheduled Transfers”
• Fill the info: Account, beneficiary, amount and frequency (Select from available frequency: daily – weekly- monthly- yearly- one time Start Date & End Date)
• Save and continue
• Review the scheduled transfer or edit
• Sign and send
• Enter verification code and the operation will be successful

Yes you can, follow below steps:

• Tap on Transfers
• Select “Scheduled Transfers”
• Tap on “History”
• Choose the needed schedule
• Switch off the “Active” button to Pause and change the transfer status or choose the “Delete” button to delete

Yes, you can cancel the request before withdrawing it. Follow below steps:

• Tap “Withdrawal”
• Select the cash out method you initially chose: Agent or Cardless ATM withdrawal
• Select “History”
• Tap on the pending transfer
• Select Cancel and confirm

Your cash-out transaction will be successfully cancelled and you can perform another one.

You can use nomad physical card if you are paying at a merchant that doesn’t have nomad as a payment method.

Yes, you can. The refunded amount will be credited to your nomad digital account.

You can pay in both LBP and USD.

Open the application and switch between the currencies to view the accounts balances.

Yes, you can:

1. Tap on “E-statement” in the quick actions menu
2. Tap on “More” in the bottom of the Home page and Select statement of account”

And then continue with the same following steps:

• Select the account
• Specify a date from the available options
• Tap on “Get Statement”
• Enter your passcode or biometrics

The statement of account will be provided as a PDF file and sent to your registered email , which you can save or share for your use.

Follow these steps for every card type:

To request a virtual Card:

• Tap on “Cards”
• Tap on “+ New”
• Select “Virtual Card”
• Accept the card’s terms and conditions
• Tap on “Get Card”
• Confirm your embossing name
• Enter your passcode or biometrics
• The card will be successfully created (You can only benefit from one virtual card)

To create a physical card:

• Tap on “Cards”
• Tap on “+ New”
• Select “Physical Card” and continue
• Choose “Pick up” as delivery method and continue
• Select the “Pick up location” and confirm
• Accept the card’s terms and conditions
• Confirm your embossing name
• Enter your passcode or biometrics
• The card will be successfully ordered (You can only benefit from one physical card)

To view or hide your card details, follow these steps:

• Tap on “Cards”
• Tap on “View Details” / “Hide details”
• Enter your passcode or biometrics.

To view or hide your card balance, follow these steps:

• Tap on “Cards”
• Tap the “Eye Icon” above the card “available to spend”
• The card balance will be seen or hidden

nomad prepaid cards are only in USD, can be used in Lebanon and abroad.

Tap on “Cards” then “View Benefits”

Upon card receipt, follow below steps:

• Tap on “Cards”
• Swipe to “Physical Card”
• Select “Activate Card”
• Fill in your card information
• Tap on “Activate Card” to confirm the request
• Create your PIN code and confirm it
• Enter your passcode or biometrics
• Enter the verification code received by SMS
• Your card will be successfully activated

For any claims or fraudulent transactions, please contact our Customer Support Team to complete a dispute form for investigation and refund.

Yes, you can withdraw cash from BLC ATMs in Lebanon and any ATM abroad that accepts debit and international cards (fees will apply)

Yes, you can use your physical card abroad because it is a MasterCard accepted worldwide, and it can be used for transactions in various currencies, subject to exchange rates.

• Tap on “Cards”
• Tap on “Reset Pin”
• Enter your new PIN
• Confirm it
• Enter your digital passcode or biometrics.

• Tap on “Cards”
• Tap on “Unlock/Lock”
• Enter your digital passcode or biometrics.

• Tap on “Cards”
• Tap on “Load Card”
• Fill the information and continue
• Review the summary and confirm the request

Before terminating, transfer the available amount in the card to the digital account and follow below steps:

• Tap on "Cards"
• Choose "Terminate "
• Select the reason for termination:  “Closure”- “Fraudulent”-  “lost” or  “stolen”
• Confirm the request
• Enter your passcode or biometrics.

Before terminating, transfer the available amount in the card to the digital account and follow below steps:

• Tap on "Cards"
• Choose "Terminate "
• Select the reason for termination:  “Closure” - “Fraudulent”
• Confirm the request
• Enter your passcode or biometrics.

You can replace your nomad card instantly from the app (fees will apply)

It takes up to 48 working hours for you to receive your nomad physical card from the selected BLC branch.

The validity of the virtual card is one year, automatically renewable.

The validity of the physical card is 3 years.

If your nomad physical card is retained by the ATM at BLC Bank, you can request to retrieve it from the branch by presenting your ID within 3 days. Otherwise, the card will be canceled. If it was retrieved by other ATMs, it will be as per their standards procedures.

For the virtual card

• The card Balance is maximum $3,000
• The online usage is up to the available balance

For the physical card

• The card Balance is maximum $10,000
• The POS and Online usage is:

Daily $3,000

Weekly $5,000

Monthly $10,000

• The ATM usage is:

Daily $2,000

Weekly $5,000

Monthly $8,000

• Tap on "Cards"
• Select your virtual or physical card
• Tap on “View Details”
• Tap on the copy icon beside the “Card Number” or “CVV”

Up to USD 10,000 monthly across your USD and LBP accounts

The total allowed balance across your USD and LBP accounts is up to USD 10,000 monthly.

USD 2,000 daily, USD 5,000 weekly and USD 10,000 Monthly across your USD and LBP accounts

The virtual card limit is USD 3,000

The physical card limit is USD 10,000

For the physical Card:

• The point of sale and online usage:

Daily USD 3,000

Weekly USD 5,000

Monthly USD 10,000

• ATM usage:

Daily USD 2,000

Weekly USD 5,000

Monthly USD 8,000

 For the virtual card, the online usage for daily, weekly or  monthly usage is USD 3,000.

• At BLC Bank Branches:

Up to USD 10,000 monthly across your USD and LBP accounts

• At BLC Bank ATMs:

Up to USD 2,000 daily, USD 5,000 weekly and USD 10,000 monthly

Up to LBP 40,000,000 daily, weekly, monthly

• At BLC Bank Cardless ATMs:

USD 300 per transaction

LBP 2,000,000 per transaction

On IOS:

• Go to the Home screen. Choose “Settings” Scroll down. Choose “Cellular”

• Choose “Add Cellular Plan”
• Scan the QR code sent to you via email
• Choose “Add Cellular Plan.” Click Continue
• Choose an option (iMessage & FaceTime), in this case, Secondary. Click “Continue”
• Choose an option (Cellular Data), in this case, Secondary. Click “Continue”
• Optional: Turn on “Allow Cellular Data Switching.” Choose “Done” 9. You have scanned your QR code and added your postpaid plan
• Return to the Home screen.

On Android:

• Go to the Home screen. To open the menu, swipe up on the screen
• Scroll to the right. Choose “Settings”
• Scroll down. Choose “Connections”
• Choose “SIM card manager”
• Under eSIMs, choose “Add mobile plan”
• Choose “Scan carrier QR code”
• To scan a QR code, point the camera at the code
• Choose “Confirm”
• The eSIM profile is being downloaded. This can take up to 5 minutes 20. You have scanned your QR code and added your postpaid plan
• Return to the Home screen

No, the QR can no longer be re-used once it is scanned and the eSIM profile is downloaded.

In the event of any issues, claims, or complaints about eSIM, it is imperative that you promptly reach out to our Customer Support Team at the following email address ContactCenterTeam@blcbank.com and resolve such concerns directly with them.

 It is to note that we do not make any representations or warranties, expressed or implied, of any kind, whatsoever, (including, but not limited to, issues relating to merchantability, fitness for use, quality, quantity, or delivery), concerning the eSIM, and we will not bear any responsibility concerning any matters related to the eSIM.

 It is your responsibility to carefully examine and evaluate your purchase before buying the eSIM.

To pay for your order number received from Ihjoz, follow these steps:

• Tap on "E-Services"
• Select "Ihjoz"
• Enter the order number received from Ihjoz website after your reservation
• Review the payment details and continue
• Check the summary and confirm the request.

Your voucher will be successfully paid.

To purchase a voucher from the E-services category, follow these steps:

• Tap on "E-Services"
• Select between the services provided

  -          Gifts

  -          Games

  -          Media

  -          Fashion

  -          Telecom

• Choose the service voucher you would like to purchase
• Select your desired bundle
• Review the payment, voucher usage and details: o Card Info: A brief description of the voucher
  • How to Purchase: Steps and instructions for voucher usage
    • Terms: Terms and conditions of the voucher
• Press “Continue”, check the summary and confirm the request.

Your voucher will be successfully purchased

To recharge using the “ADSL-IDM” category, follow these steps:

• Tap on "E-Services", then on “Telecom”
• Select "ADSL-IDM”
• Add your “Username or Landline Number”
• Select the Bundle you would like to recharge and “Continue”
• Check the summary and confirm the request.

Your ADSL number will be directly recharged so no need for redemption.

It includes multi-factor authentication (passcodes, biometrics, or PIN codes) for authorized access

Yes, you can use nomad on more than one device, but only one session can be active at a time.

Yes, it is safe since we ensured a secure process and added extra security steps including one-time passcode for authentication.

• Tap on “Forgot my Passcode”
• Enter your email address to receive a verification code
• Enter the code received on your email address and verify
• Enter the new Passcode and confirm it

Tap on “Profile” on top of the application

To Enable

• Go to “Security and Login”
• Tap on “Allow biometrics”
• You will be automatically redirected to the biometric setup using the face selfie registered during onboarding.
• Make sure biometric authentication is enabled in your phone’s settings.

To Disable:

• Tap on “Profile” on top of the application
• Go to “Security and Login”
• Tap on “Allow biometrics” that is turned ON to disable it
• Add your 6 digits’ passcode to proceed securely

• Tap on “Profile” on top of the application
• Choose “Security and login”
• Tap on “Change passcode”
• Enter old passcode 
• Create new one and confirm it 

(Passcode cannot contain sequential or consecutive digits)

Call our Customer Support Team immediately to report so they can secure your nomad digital accounts and prevent unauthorized access on:

• Call us from Lebanon at 1510
• Call us from outside Lebanon at +961 1 387 000 ext 1888
• Send us an email to ContactCenterTeam@blcbank.com
• Connect with us on WhatsApp at https://wa.me/96178985577

Once your registration is completed, your personal details cannot be changed through the app. To update your personal information, please visit any BLCBank Branch for assistance

For blocking:

• Go to “Profile” on top of the application
• Select “Security and login”
• Select “Blocked contacts”
• Tap “+New”
• Select the contact number you wish to block

For unblocking:

• Go to “Profile” on top of the application
• Select “Security and login”
• Select “Blocked contacts”
• Tap “Unblock” next to the contact number in the list
• Confirm the request using your passcode or biometrics

You are automatically logged out from your Account after a few minutes of inactivity and here is how you can log out manually if you wish to do so:

• Tap on your “Profile Icon”
• Tap “Log out”

You have to contact the Customer Support Team in order to delete the account. Accordingly, they will inform the compliance team to deactivate your account after checking if there is a due fees (closure fees, etc...)

• Tap on “Support”
• Choose” Call us” or “chat with us”

You have to contact the Customer Support Team and sign a claim.

You have to contact the Customer Support Team and the agent will be able to unblock it.

• Monthly Charges: USD 1.99 per month
• SMS Notification: Free of Charge
  
• Virtual Card: Free of Charge
  
• Physical Card: Free of Charge
  
• E-statement: Free of Charge

Top-up

• At BLC Bank Branches: LBP: 1‰ USD: 5‰
• Using Fresh local or international cards: LBP & USD: 2.5%
• Through money request from another nomad customer: Free of Charge

Transfer money

To another nomad customer: Free of charge

Receive money

From another nomad customer: Free of Charge 

Withdrawal

• At BLC Bank Branches: LBP: 1‰ & USD: 5‰
• At BLC ATMs: Free of Charge

Payments

QR payments to merchants: Free of charge 

E-services

Account Balance

Maximum Balance: The total allowed balance across your USD and LBP accounts is up to USD 10,000 monthly.

Top-up

• At BLC Bank Branches: Up to USD 10,000 monthly across your USD and LBP accounts
• Using Fresh local or International cards: Up to USD 10,000 monthly across your USD and LBP accounts

Withdrawal

• At BLC Bank branches: Up to USD 10,000 monthly across your USD and LBP accounts
• At BLC Bank ATMs: Up to USD 2,000 daily, USD 5,000 weekly and USD 10,000 monthly

Up to LBP 40,000,000 daily, weekly, monthly

• At BLC Bank Cardless ATMs: LBP2,000,000 per transaction

USD300 per transaction

Transfer and Receive Money through nomad

USD 2,000 daily, USD 5,000 weekly and USD 10,000 monthly across your USD and LBP accounts

E-services

Up to the available balance

• Monthly Charges: USD 9.99 per month
• SMS Notification: Free of charge
• Virtual Card: Free of Charge
• Physical Card: Free of Charge
• E-statement: Free of Charge

Top-up

• At BLC Bank Branches: Free of Charge
• Using Fresh local or international cards: Free of Charge
• Through money request from another nomad customer: Free of Charge

Transfer Money

To another nomad customer: Free of Charge

Receive Money

From another nomad customer: Free of Charge

Withdrawal

• At BLC Bank Branches: Free of Charge
• At BLC Bank ATMs: Free of Charge

Payments

QR payments to Merchants: Free of Charge 

E-Services

E-services: 10% of transaction amount

Account Balance
Maximum Balance: The total allowed balance across your USD and LBP accounts is up to USD 10,000 monthly.

Top-up

• At BLC Bank Branches: Up to USD 10,000 monthly across your USD and LBP accounts
• Using Fresh local or International cards Up to USD 10,000 monthly across your USD and LBP accounts

Withdrawal

• At BLC Bank branches: Up to USD 10,000 monthly across your USD and LBP accounts
• At BLC Bank ATMs: Up to USD 2,000 daily, USD 5,000 weekly and USD 10,000 monthly

Up to LBP 40,000,000 daily, weekly, monthly

• At BLC Bank Cardless ATMs: LBP2,000,000 per transaction

USD300 per transaction

Transfer and Receive Money through nomad

USD 2,000 daily, USD 5,000 weekly and USD 10,000 monthly across your USD and LBP accounts

E- Services

Up to the available balance

• Physical Card fee: Free
• Replacement Card fee: USD 10
• SMS Notification: Free
• Chargeback fee: USD 10 per claim

Load Card
From nomad Account: Free

Top Up nomad Account
From Physical Card: Free

Transactions [Point Of Sale and Online - Local & International]

• Transaction fee: Free
• Foreign currency conversion fee: 4%

Card Balance
Maximum Balance USD: 10,000 monthly

Point Of Sale and Online Usage

• Daily Usage: USD 3,000
• Weekly Usage: USD 5,000
• Monthly Usage: USD 10,000

ATM Usage

• Daily Usage: USD 2,000
• Weekly Usage: USD 5,000
• Monthly Usage: USD 8,000

• Replacement card fee: not applicable
• SMS Notification: Free
• Virtual Card: Free
• Chargeback fee: USD 10 per claim

Load Card
From nomad Account: Free

Top Up nomad Account
From Virtual Card: Free

Online Transactions (Local & International)

• Transaction fee: Free
• Foreign currency conversion fee: 4%

Card Balance
Maximum balance: USD 3,000 monthly

Online Usage

• Daily Usage: Up to the available balance
• Weekly Usage: Up to the available balance
• Monthly Usage: Up to the available balance